Wait, the user wrote "paper looking at". Maybe they're writing a paper and need information about Deep Freeze licensing? Or maybe they're testing how the key works for academic purposes? Unlikely. More probable they're a user having trouble with activation.
Also, maybe the key was provided by a company's IT department or a reseller, and there's an error in the input. Suggest verifying the key's accuracy and ensuring correct installation steps.
Potential questions from the user: How to activate the key? How to check its validity? What to do if activation fails? But since they didn't specify all that, I should cover the most common issues.